Privacy Policy
Last Updated: October 22, 2026
1. Introduction
Welcome to Auto Cat.pk. We respect your privacy and are committed to protecting the personal information you share with us when using our website.
This Privacy Policy explains how Auto Cat.pk collects, uses, stores, and protects your information when you visit our website, place an order, contact our team, or use our services.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.
2. Information We Collect
We may collect the following types of information when you interact with Auto Cat.pk.
2.1 Personal Information
When you place an order or contact us, we may collect:
- Full name
- Phone number
- WhatsApp number, where provided
- Email address
- Delivery address
- Order details and purchase history
- Information you provide when contacting customer support
2.2 Payment Information
Auto Cat.pk offers Cash on Delivery (COD) and advance online bank transfer as payment methods.
For COD orders, we may collect the information required to confirm and deliver your order.
For advance bank transfers, we may request payment confirmation or transaction details to verify that your payment has been received.
We do not ask customers to share online banking passwords, PINs, or one-time passwords (OTPs) through WhatsApp or email.
2.3 Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website tools and services in use. This may include:
- IP address
- Browser type and device information
- Pages visited and interactions with the website
- Date and time of visits
- Referring website or traffic source
This information may be used to understand website performance, improve user experience, and help protect our website against suspicious activity.
3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Processing and confirming customer orders
- Arranging product delivery
- Verifying advance payments
- Communicating order updates and delivery information
- Responding to customer questions and support requests
- Processing eligible returns, refunds, and complaints
- Improving our website, products, and shopping experience
- Preventing fraud and unauthorised transactions
- Maintaining business records
- Meeting applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with applicable law or this Privacy Policy.
4. WhatsApp and Customer Communication
Customers may contact Auto Cat.pk through WhatsApp at +92 326 1308018 or through the contact details provided on our website.
We may use the contact information you provide to confirm orders, share delivery updates, request necessary information, and handle customer service enquiries.
If you contact us through WhatsApp, your communications will also be subject to WhatsApp’s applicable terms and privacy practices.
Please avoid sharing unnecessary sensitive information through messaging services.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Courier and delivery companies: To deliver your orders.
- Banking and payment services: To verify transfers and process applicable refunds.
- Website and technical service providers: To maintain website functionality, security, and performance.
- Professional advisers: Where reasonably necessary for legal, accounting, or business compliance purposes.
- Government authorities or regulators: Where disclosure is required by applicable law or a valid legal process.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.
Depending on the tools enabled on our website, cookies may be used to:
- Remember preferences or shopping cart contents
- Support essential website features
- Understand website traffic and visitor behaviour
- Measure the effectiveness of marketing activities
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where required by applicable law, we will seek consent for non-essential cookies or similar technologies.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to those who reasonably need it for order processing, delivery, customer service, or other legitimate business purposes.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
8. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, accounting, dispute resolution, and legal compliance.
Retention periods may vary depending on the type of information and the applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it, where appropriate and legally permitted.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally appropriate.
- Object to or request restrictions on certain uses of your information, where applicable.
- Withdraw consent where processing relies on your consent.
- Raise a concern about how your personal information is handled.
Some information may need to be retained to fulfil legal obligations, maintain transaction records, or resolve disputes.
To submit a privacy-related request, please contact us using the details provided below.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
We do not control the privacy practices of independent third parties. If you visit another website or use an external service, we recommend reviewing its privacy policy before providing personal information.
11. Children’s Privacy
Auto Cat.pk is an online shopping website intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect children’s personal information beyond what may be necessary and legally permitted in connection with a purchase or enquiry handled by an appropriate adult.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage customers to review this page periodically to stay informed about how their information is handled.
13. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about your personal information, please contact us.
Auto Cat.pk
- WhatsApp: +92 326 1308018
- Email: autocart@gmail.com
- Address: Bahria Town, Lahore, Pakistan
- Working Days: Monday to Saturday
- Working Hours: 10:00 AM to 3:00 PM
We value your trust and are committed to handling your personal information responsibly.
Auto Cat.pk – Your Destination for Car Accessories in Pakistan.