Last Updated: October 25, 2026
1. Introduction
Welcome to Auto Cat.pk, your online destination for car accessories, car cleaning products, car vacuum cleaners, mobile chargers, and other automotive essentials in Pakistan.
At Auto Cat.pk, we aim to provide a reliable, convenient, and transparent shopping experience. Our Shipping Policy explains how we process, dispatch, and deliver orders, including estimated delivery times, working hours, shipping charges, and customer responsibilities.
By placing an order on our website, you acknowledge the shipping terms outlined below.
2. Shipping Coverage
Auto Cat.pk offers delivery services across Pakistan through third-party courier and logistics providers.
Delivery availability may vary depending on your location, courier coverage, and operational circumstances.
Customers are requested to provide a complete and accurate shipping address to help ensure successful delivery.
If delivery services are unavailable for a particular location, our team may contact the customer to discuss available options.
3. Estimated Delivery Time
We aim to deliver orders within 3 to 5 working days after order confirmation and processing.
Our standard shipping schedule is as follows:
Estimated Delivery Time: 3 to 5 working days
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 3:00 PM
Daily Order Cut-Off Time: 2:00 PM
Sunday: Closed
Please note that the estimated delivery period begins after the order has been confirmed and processed.
Delivery times are estimates rather than guaranteed delivery dates.
4. Order Processing and Cut-Off Time
Orders are processed during our regular business hours.
Orders Placed Before 2:00 PM:
Orders received before 2:00 PM on a working day may be processed on the same day, subject to order confirmation, payment verification (where applicable), and product availability.
Orders Placed After 2:00 PM:
Orders received after 2:00 PM may be processed on the next working day.
Orders Placed on Sundays or Public Holidays:
Orders received on Sundays or public holidays will generally be reviewed and processed on the next available working day.
Please note that order processing and courier dispatch are separate stages. Same-day order processing does not necessarily mean same-day dispatch or delivery.
5. Shipping Charges
Shipping charges, where applicable, will be communicated to customers during the ordering process.
Delivery charges may vary depending on factors such as:
Delivery destination
Package size and weight
Courier service requirements
Applicable shipping promotions
Customers will be informed of the applicable shipping charges before completing their purchase.
Any free shipping offers or promotional delivery discounts will be subject to the conditions stated in the relevant promotion.
6. Payment Methods and Shipping
Auto Cat.pk currently offers the following payment options:
6.1 Cash on Delivery (COD)
Customers can select Cash on Delivery (COD) and pay for their order when it arrives at the provided delivery address.
Customers are requested to ensure that someone is available at the delivery location to receive the parcel and make the required payment.
6.2 Advance Online Bank Transfer
Customers may also pay in advance through an online bank transfer using the payment instructions provided by our team.
For advance payment orders:
Customers must follow the provided payment instructions.
Payment confirmation may be requested.
Orders will be processed after successful payment verification.
The standard estimated delivery period applies after order confirmation and processing.
7. Order Confirmation and Verification
To ensure accurate order processing and delivery, our team may contact customers to verify their order details.
Verification may include confirming:
Customer name
Contact number
Complete delivery address
Ordered products and quantities
Selected payment method
Orders requiring verification may remain pending until the necessary information has been confirmed.
Incorrect or incomplete information may delay order processing or delivery.
8. Delivery Delays
Although we make reasonable efforts to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.
Possible reasons include:
Courier service delays
Adverse weather conditions
Public holidays
Road closures or transportation disruptions
Remote or difficult-to-access delivery locations
Incomplete or incorrect shipping information
Unexpected operational issues
Auto Cat.pk cannot guarantee delivery within a specific timeframe when delays result from circumstances outside our reasonable control.
If you experience an unexpected delay, please contact our customer support team for assistance.
9. Customer Responsibilities
To help ensure a smooth delivery experience, customers are responsible for providing accurate and complete information when placing an order.
Customers should:
Provide their correct full name and active phone number.
Enter a complete delivery address, including relevant landmarks where necessary.
Ensure that the provided contact number remains reachable.
Cooperate with the courier service when delivery coordination is required.
Arrange for someone to receive the parcel at the delivery address.
Provide the required payment upon delivery for COD orders.
Auto Cat.pk will not be responsible for delays caused by inaccurate information supplied by customers, except where otherwise required by applicable law.
10. Failed Delivery Attempts
A delivery attempt may be unsuccessful if:
The customer is unavailable at the delivery location.
The provided phone number is incorrect or unreachable.
The delivery address is incomplete or inaccurate.
The customer refuses to accept the parcel.
The courier is unable to access the delivery location.
In such situations, the courier service may attempt another delivery or return the parcel, depending on its operational procedures.
If an order is returned because delivery could not be completed, customers may contact our support team to discuss the available options.
Any additional delivery charges, where applicable, will be communicated before arranging another shipment.
11. Damaged or Incorrect Products
At Auto Cat.pk, we aim to ensure that customers receive the correct products in acceptable condition.
If your order arrives damaged or the product received is materially different from its description on our website, you must report the issue within 24 hours of receiving your order under our standard return process.
To submit a claim, contact us through WhatsApp at +92 326 1308018 and provide:
Order Number: Your order reference number.
Customer Name: The name used when placing the order.
Product Photographs: Clear images showing the product and the reported issue.
Issue Description: A written explanation of the damage or product discrepancy.
Our team will review your claim and may request additional information.
If the claim is approved, Auto Cat.pk will arrange the return shipment and provide the necessary instructions.
Please do not send products back without receiving return instructions from our team.
Claims submitted after the standard 24-hour reporting period may not qualify under our standard return process. This does not affect any mandatory consumer rights or remedies available under applicable law.
For complete information, please refer to our Return Policy and Refund Policy.
12. Order Cancellations Before Dispatch
Customers who wish to cancel an order should contact our customer support team as soon as possible.
Cancellation requests are subject to the order’s processing and dispatch status.
If an order has not yet been dispatched, our team will review the cancellation request and confirm whether cancellation is possible.
Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process.
For advance payment orders, any applicable refund following an approved cancellation will be processed according to our Refund Policy and applicable law.
13. Changes to Shipping Information
If you need to correct or update your delivery address or contact information after placing an order, please contact our customer support team immediately.
We will make reasonable efforts to accommodate changes before the order is dispatched.
However, once a parcel has been handed over to the courier service, changes to the shipping address or delivery details may not be possible.
Any approved changes may affect the estimated delivery timeframe.
14. Shipping Policy Updates
Auto Cat.pk reserves the right to update or modify this Shipping Policy when necessary to reflect changes in delivery procedures, courier arrangements, operational requirements, or applicable legal obligations.
Any updates will be published on this page along with a revised Last Updated date.
Changes will apply as permitted by applicable law and will not retrospectively remove rights already acquired by customers.
15. Contact Us
If you have any questions about shipping, delivery times, order processing, or delivery-related issues, please contact our customer support team.
Auto Cat.pk
WhatsApp: +92 326 1308018
Email: autocart@gmail.com
Address: Bahria Town, Lahore, Pakistan
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 3:00 PM
Our team will be happy to assist you with your shipping and delivery enquiries.
Thank you for choosing Auto Cat.pk for your automotive accessories and car care essentials.
Auto Cat.pk – Your Destination for Car Accessories in Pakistan.