Last Updated: October 22, 2026
1. Introduction
Welcome to Auto Cat.pk, an online store offering car accessories, car vacuum cleaners, mobile chargers, car cleaning products, and other automotive essentials in Pakistan.
These Terms & Conditions govern your use of our website and the purchase of products from Auto Cat.pk. By accessing our website or placing an order, you agree to these terms.
In these terms, “we,” “us,” and “our” refer to Auto Cat.pk, while “you” and “your” refer to our website visitors and customers.
Please read these terms carefully before placing an order.
2. Products and Descriptions
Auto Cat.pk offers a variety of car accessories and automotive products designed to meet everyday driving and vehicle maintenance needs.
We make reasonable efforts to provide accurate product descriptions, specifications, and images. However, slight variations in colour, appearance, packaging, or other details may occur.
Customers are responsible for reviewing product descriptions, specifications, and compatibility information before purchasing.
If you receive a product that is damaged or materially different from its description on our website, you may submit a return claim according to our Return Policy.
3. Product Warranty
Most products available on Auto Cat.pk are imported consumer items, and our products do not come with a manufacturer or seller warranty unless a warranty is explicitly stated on the relevant product page.
Customers are advised to review product details carefully before placing an order.
The absence of a warranty does not affect any mandatory consumer rights or remedies available under applicable law, including rights relating to defective or incorrectly described products.
4. Pricing and Product Availability
All prices are displayed on our website in Pakistani Rupees (PKR), unless otherwise stated.
Prices, promotions, and product availability may change without prior notice. However, changes will not automatically alter an order that has already been accepted.
We reserve the right to correct pricing errors, update product information, or discontinue products when necessary.
If a pricing error or stock issue affects your order, we will make reasonable efforts to contact you and explain the available options. If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
5. Order Placement and Confirmation
Customers must provide accurate information when placing an order, including their name, phone number, and complete delivery address.
After receiving an order, our team may contact the customer to confirm the order details before processing it.
We reserve the right to decline or cancel an order in cases such as incorrect pricing, product unavailability, incomplete information, suspected fraudulent activity, or other legitimate operational reasons.
If an order is cancelled after advance payment, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
6. Payment Methods
Auto Cat.pk currently offers the following payment methods:
Cash on Delivery (COD): Customers can pay for their order when it is delivered to the provided address.
Advance Online Bank Transfer: Customers can pay for their order in advance through an online bank transfer using the payment instructions provided by our team.
For advance payments, customers should follow the provided payment instructions and share payment confirmation when requested. Orders paid through bank transfer will be processed after payment verification.
Customers are responsible for ensuring that the correct payment amount is transferred.
7. Shipping and Delivery Policy
We aim to deliver orders within 3 to 5 working days after order confirmation and processing.
Our delivery and order-processing schedule is as follows:
Working days: Monday to Saturday.
Working hours: 10:00 AM to 3:00 PM.
Daily order cut-off time: 2:00 PM.
Estimated delivery time: 3 to 5 working days.
Orders received before the 2:00 PM cut-off time on a working day may be processed that day, subject to order confirmation and product availability. Orders received after the cut-off time may be processed on the next working day.
Delivery times are estimates and may vary depending on the destination, courier service, public holidays, weather conditions, and other circumstances beyond our control.
Customers must provide a complete and accurate delivery address and a reachable phone number to help ensure successful delivery.
Any applicable delivery charges will be communicated during the ordering process.
8. Return Policy
At Auto Cat.pk, we want customers to receive the products they ordered in acceptable condition.
Returns may be accepted in the following circumstances:
The product arrives damaged.
The product received is materially different from its description on our website.
To qualify for a return, the product must be unused and returned with its original packaging and included accessories, where applicable.
Products that have been used, damaged through customer misuse, modified, or returned without their original packaging may not qualify for a return, except where otherwise required by applicable law.
8.1 Mandatory 24-Hour Claim Period
Customers must report a damaged or materially misdescribed product within 24 hours of receiving the order.
Claims submitted after this 24-hour period will not be accepted under our standard return process, subject to any mandatory rights or remedies available under applicable law.
To submit a claim, customers must contact us through WhatsApp at +92 326 1308018 and provide all of the following information:
Order number: The order number associated with the purchase.
Customer name: The name used when placing the order.
Product images: Clear photographs showing the product and the reported issue.
Written explanation: A clear message describing the damage or explaining how the product differs from its website description.
Incomplete claims may require additional information before they can be reviewed.
8.2 Return Approval and Courier Arrangements
Our team will review the submitted claim and may request additional information or photographs to assess the issue.
If the claim is approved because the product arrived damaged or materially different from its description, Auto Cat.pk will arrange the return shipment and provide the customer with the necessary instructions.
Customers should not send products back before receiving return instructions from our team.
The returned product must meet the applicable return conditions, including being unused and accompanied by its original packaging and included accessories, where applicable.
9. Refund Policy
Refunds are subject to inspection of the returned product and approval of the claim.
9.1 Product Inspection
Once the returned product is received, our team will inspect it to verify the reported issue and confirm whether the return conditions have been met.
If the claim is approved, our team will contact the customer to arrange the refund.
9.2 Refund Method
Approved refunds will be issued through an online bank transfer. Our team will contact the customer to obtain or confirm the necessary bank transfer details.
Customers must provide accurate payment information to avoid delays.
9.3 Refund Processing Time
Please allow up to 15 working days for refund processing after the claim has been approved and the necessary payment details have been confirmed.
The time required for the funds to appear in the customer’s account may also depend on the relevant banking service.
If a claim is not approved, our team will communicate the outcome to the customer.
10. Order Cancellations
Customers who wish to cancel an order should contact our team as soon as possible through the contact details provided on our website.
Cancellation requests are subject to the order’s processing and dispatch status. Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.
For orders paid in advance, any applicable refund following an approved cancellation will be processed in accordance with our Refund Policy and applicable law.
11. Customer Responsibilities
When using Auto Cat.pk, customers agree to:
Provide accurate contact, payment, and delivery information.
Review product descriptions and specifications before placing an order.
Check product compatibility with their vehicle or device before purchasing.
Use products according to the manufacturer’s instructions and safety guidance.
Follow the specified return claim procedure and provide truthful information.
Cooperate with our team when order verification or return inspection is necessary.
We reserve the right to take appropriate action in cases of fraudulent activity or misuse of our services.
12. Product Use and Safety
Customers are responsible for ensuring that products are suitable for their intended purpose and are used according to the relevant instructions.
Improper installation, misuse, unauthorised modifications, or use contrary to product instructions may result in damage or reduced performance.
Auto Cat.pk is not responsible for damage caused by improper use, except where liability cannot lawfully be excluded or limited.
13. Intellectual Property
Website content, including text, graphics, logos, design elements, and other materials, is owned by Auto Cat.pk or used with permission, unless otherwise stated.
You may access and use the website for personal shopping purposes. Reproducing, distributing, or commercially using website content without appropriate permission is prohibited, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
14. Privacy and Personal Information
We may collect personal information, including names, phone numbers, delivery addresses, and order details, to process orders, arrange deliveries, verify payments, manage returns, and respond to customer enquiries.
We handle personal information in accordance with our Privacy Policy and applicable legal requirements.
Please review our Privacy Policy for further information about how your data is collected, used, and protected.
15. Website Availability and Changes
We aim to keep our website accessible and product information accurate. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.
We may update product listings, website features, prices, or these Terms & Conditions when necessary.
Updated terms will be published on this page along with a revised “Last Updated” date. Changes will apply as permitted by applicable law and will not retrospectively remove rights that customers have already acquired.
16. Limitation of Liability
To the extent permitted by applicable law, Auto Cat.pk will not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or restricts liability or consumer rights where such exclusion or restriction is prohibited by law.
17. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws of Pakistan.
Any disputes will be handled by the competent courts or other appropriate forums in accordance with applicable law.
Nothing in these terms limits mandatory consumer protections available under applicable legislation.
18. Contact Us
If you have questions about these Terms & Conditions, an order, a return, or a refund, please contact us using the details below.
Auto Cat.pk
WhatsApp: +92 326 1308018
Email: autocart@gmail.com
Address: Bahria Town, Lahore, Pakistan
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 3:00 PM
We appreciate your trust in Auto Cat.pk and thank you for shopping with us.
Auto Cat.pk – Your Destination for Car Accessories in Pakistan.