Last Updated: October 25, 2026
1. Introduction
Welcome to Auto Cat.pk, your trusted online store for car accessories, car vacuum cleaners, mobile chargers, car cleaning products, and other automotive essentials in Pakistan.
At Auto Cat.pk, customer satisfaction is important to us. We strive to provide accurate product descriptions, quality products, and a reliable shopping experience.
Our Refund & Returns Policy explains the conditions under which customers may request a return or refund, the claim submission process, return shipping arrangements, and refund processing timelines.
We encourage all customers to read this policy carefully before placing an order.
2. Return Eligibility
Auto Cat.pk accepts return requests under our standard return process in the following circumstances:
- Damaged Products: The product arrives damaged or in an unacceptable condition.
- Incorrectly Described Products: The product received is materially different from the description provided on our website.
To qualify for a return under our standard policy, the following conditions must be met:
- The return claim must be submitted within 24 hours of receiving the order.
- The product must be unused.
- The product must be returned in its original packaging, where applicable.
- All included accessories, components, and other supplied items must accompany the returned product.
- The customer must provide the required information and supporting photographs.
- The return request must be reviewed and approved by our customer support team.
All return requests are subject to verification and inspection.
These standard return conditions do not restrict any mandatory consumer rights or remedies available under applicable Pakistani law.
3. Mandatory 24-Hour Return Claim Period
Customers must report any damaged or materially misdescribed product within 24 hours of receiving their order.
This reporting period is an important requirement of our standard return process.
Claims submitted after the 24-hour period will not be accepted under our standard return procedure, except where applicable law requires otherwise.
We strongly recommend that customers inspect their products promptly after delivery.
If you discover an eligible issue, please contact our customer support team immediately.
Return Claims WhatsApp: +92 326 1308018
4. How to Submit a Return Request
To request a return, customers must contact Auto Cat.pk through WhatsApp at +92 326 1308018 within the specified 24-hour claim period.
Your return request must include the following information:
4.1 Order Number
Provide the order number associated with your purchase so our team can identify and verify the transaction.
4.2 Customer Name
Provide the full name used when placing the order.
4.3 Product Photographs
Submit clear photographs showing the product and the reported issue.
Photographs should clearly demonstrate the damage or difference between the received product and its website description.
4.4 Written Explanation
Provide a clear written explanation describing the issue.
For example, explain which part of the product is damaged or how the received product materially differs from the product description.
Important: Return requests containing incomplete information may require additional details before our team can review the claim.
5. Return Request Review and Approval
Once a return request has been submitted, our customer support team will review the information provided.
During the review process, our team may:
- Verify the order details.
- Examine the submitted product photographs.
- Review the customer’s explanation.
- Compare the reported issue with the product description.
- Request additional information or supporting images when necessary.
After reviewing the available information, our team will inform the customer whether the return request has been approved for the next stage of the return process.
Initial return approval does not automatically guarantee a refund. Final refund eligibility remains subject to inspection of the returned product.
6. Return Shipping and Courier Arrangements
If a return request is approved because the product arrived damaged or materially different